Terms of Service
Last updated: May 5, 2026
These Terms of Service ("Terms") form a binding agreement between you and renou ("we", "us", "our"), operated by [Operator legal entity, registered address]. They govern your access to and use of the renou website at renou.ai, the renou iOS application, and related services (together, the "Service"). By accessing or using the Service you agree to these Terms and our Privacy Policy. If you do not agree, you must not use the Service.
The website is informational. To use the renou product, you download the renou iOS application from Apple's App Store and create an account in the application.
1. Eligibility
You must be at least 16 to use the Service and not prohibited from using it under applicable law. The Service is not available in countries subject to comprehensive sanctions.
2. User accounts
You are responsible for maintaining the confidentiality of your account credentials and for activity that occurs under your account. You agree to provide accurate information and to keep it reasonably up to date. We may suspend or terminate accounts that violate these Terms or that create risk for the Service or other users.
3. Application license
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the renou iOS application for your personal or internal business use. You may not rent, lease, sell, sublicense, reverse engineer, or attempt to derive source code from the application, except to the extent applicable law prohibits that restriction.
4. Apple licensed application terms
The following terms apply to your use of the renou iOS application (the "Licensed Application") and are required by Apple's Developer Program License Agreement. They are in addition to, and do not replace, the rest of these Terms.
Acknowledgment
These Terms are entered into between you and us, and not with Apple. We, not Apple, are solely responsible for the Licensed Application and its content. These Terms may not provide for usage rules for the Licensed Application that conflict with the Apple Media Services Terms and Conditions (or the equivalent App Store terms in force) as of the date these Terms are entered into.
Scope of license
The license granted to you for the Licensed Application is limited to a non-transferable license to use the Licensed Application on any Apple-branded products that you own or control, and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that the Licensed Application may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.
Maintenance and support
We are solely responsible for providing any maintenance and support services with respect to the Licensed Application, as specified in these Terms or as required under applicable law. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Licensed Application.
Warranty
We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the Licensed Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Licensed Application to you (if applicable). To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Licensed Application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be our sole responsibility.
Product claims
We, not Apple, are responsible for addressing any claims by you or any third party relating to the Licensed Application or your possession or use of the Licensed Application, including: (i) product liability claims; (ii) any claim that the Licensed Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with the Licensed Application's use of the HealthKit and HomeKit frameworks (if applicable).
Intellectual property rights
In the event of any third-party claim that the Licensed Application or your possession and use of the Licensed Application infringes that third party's intellectual property rights, we, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
Legal compliance
You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
Developer name and contact
Any questions, complaints, or claims with respect to the Licensed Application should be directed to: [Operator legal entity], support@renou.ai.
Third-party beneficiary
You and we acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
5. Subscriptions and payment
renou offers a free experience and may offer paid upgrades through in-app purchases in the iOS application, including recurring subscription tiers. Pricing, billing periods, free trials, taxes, and local currency are shown in the purchase flow at the time of purchase and may vary by region.
Payments are processed by Apple's in-app purchase system and charged to the Apple ID associated with your device. Recurring subscriptions automatically renew unless you cancel at least 24 hours before the end of the current billing period. You can manage or cancel subscriptions in the subscription settings of your Apple ID. Deleting your renou account does not automatically cancel a subscription billed through Apple. Refunds for App Store subscriptions are handled by Apple under its policies, except where applicable law requires otherwise.
We may change features, plan names, or pricing in the future. Any change will apply prospectively and, for subscriptions, in accordance with Apple's App Store rules and applicable law.
6. User content
You retain ownership of the content you submit to the Service. By submitting content you grant us a limited, worldwide, royalty-free license to host, store, process, and transmit it solely to provide and improve the Service. This license terminates when you delete the content or your account, subject to limited backup retention.
You represent that you have the rights to any content you submit, that the content does not infringe any third-party rights, and that submitting it does not violate any applicable law. You are responsible for the content you submit, including for ensuring you have any consent required to add information about another person to your account.
7. Acceptable use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law or regulation
- Infringe the rights of others, including privacy and intellectual property rights
- Attempt to gain unauthorized access to the Service or related systems
- Interfere with or disrupt the Service
- Reverse engineer the Service except to the extent applicable law allows
- Use automated means to access or extract data from the Service without our written permission
- Resell or redistribute the Service without authorization
Enforcement
We may investigate suspected violations and take appropriate action, including suspension or termination of access.
8. Intellectual property
The Service and its content, features, and functionality, including the renou name and brand, are owned by us or our licensors and are protected by intellectual property laws. The license granted to you under these Terms is limited and non-transferable.
9. Third-party services
The Service integrates with third-party services to deliver certain features (for example, Apple's App Store and in-app purchase system, voice transcription, business-card text recognition, and conversational assistant features). Your use of those services is subject to their own terms and policies. We are not responsible for third-party services or content.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Features that provide suggestions, summaries, or recommendations are for informational purposes only and are not professional advice.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM OR ONE HUNDRED US DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THE ABOVE MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
12. Indemnification
You agree to indemnify and hold harmless renou and its affiliates, officers, directors, employees, and agents from claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, the content you submit, or your violation of these Terms.
13. Termination
You may close your account at any time using the in-app account deletion flow. When you do, access ends immediately and we begin removing the personal data associated with your account from active systems, subject to limited backup retention and any retention required by law. We may suspend or terminate access for violations of these Terms or risk to the Service. Provisions that by their nature should survive termination will survive.
14. Governing law and disputes
[FLAGGED: jurisdiction selection is a business decision. Common choices: the law of the operating entity's place of incorporation, or the user's place of residence under EU consumer protection rules.] These Terms are governed by the laws of [Jurisdiction], without regard to conflict-of-laws rules, except to the extent mandatory consumer protection law in your place of residence applies. Before initiating formal proceedings you agree to contact us first to attempt informal resolution. Any dispute that cannot be resolved informally will be brought in a court of competent jurisdiction unless applicable law requires otherwise.
15. Changes to these terms
We may modify these Terms from time to time. Material changes will be communicated through the website or the application. Continued use of the Service after changes take effect constitutes acceptance to the extent permitted by law.
16. General
These Terms together with the Privacy Policy form the entire agreement between you and us in relation to the Service. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a corporate transaction.
17. Contact
For questions about these Terms, contact us at support@renou.ai.