Privacy Policy
Last updated: June 30, 2026
renou is operated by MUNADI AI SOLUTIONS FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates ("we", "us", "our"). This Privacy Policy explains how we collect, use, and protect personal information when you use the renou website at renou.ai, the renou iOS application, public business-card pages, newsletter and waitlist forms, OAuth and agent-connection flows, the feedback service at feedback.renou.ai, and related backend, support, and account services (together, the "Service").
This policy covers the Service as operated on June 30, 2026. If a feature is not available to you, the related processing does not apply.
1. Information we collect
Account, billing, and contact details
We collect the information needed to create and run your account, including email address, password hash for password accounts, Apple sign-in identifier if used, user ID, authentication events, account settings, support requests, and subscription status. If you subscribe to emails, send feedback, or send details through a public business card, we collect the information you submit in that flow.
Content you add or import
We process the content you create, import, scan, record, or submit, including contacts, selected device contacts you import, notes, reminders, touchpoints, relationship context, business-card images and extracted text, voice recordings and transcripts, assistant prompts and responses, digital business cards, public-card lead submissions, feedback posts, votes, and feedback screenshots.
Usage, device, and security data
We collect information needed to operate, secure, measure, and debug the Service, including IP address, request metadata, device and app version, coarse product analytics events, identifiers used for authentication or sessions, push-notification tokens, crash or error data, cookie and local-storage data, anti-abuse and rate-limit signals, and connected-agent client names, scopes, and activity timestamps.
2. How we use information
We use personal information to:
- Provide, maintain, and secure the Service
- Create accounts, authenticate users, and sync account data
- Deliver reminders, notifications, assistant, transcription, text-recognition, and search features
- Operate public business cards, lead delivery, newsletter, feedback, and support flows
- Process, verify, and manage subscription status
- Measure aggregate app usage, funnels, and feature performance
- Detect abuse, enforce limits, diagnose errors, and improve reliability
- Comply with legal obligations and enforce our Terms
3. Legal basis where required
Where privacy law requires a legal basis, we rely on contract performance, legitimate interests, consent, and legal obligations. You may withdraw consent where processing depends on consent.
4. How information is shared
We do not sell personal information. We share information only as needed for the Service, when you direct us to share it, or where legally required.
- Service providers for hosting, database, authentication, storage, email, push notifications, analytics, security, anti-abuse, crash diagnostics, and issue tracking
- Third-party AI processors, currently Anthropic for conversational assistant, business-card text recognition, and note structuring, ElevenLabs for voice transcription, and Brave for web search for contact research
- Apple for App Store distribution, Sign in with Apple, in-app purchase, subscription management, and refunds
- Third-party agents or assistants you connect and authorize
- Recipients of content you choose to publish or share, such as public business cards, card leads, and approved feedback
- Authorities, advisors, or transaction counterparties where required by law or necessary to protect rights, safety, or our business
User-directed sharing
If you publish or share a digital business card, the selected card fields are visible to anyone with the link. If someone sends details through that card, we deliver those details to the card owner. Approved feedback may be public after moderation and may be converted into issue-tracking records. If you connect a third-party agent or assistant, that third party handles the data it receives under its own terms and privacy policy.
5. AI and automated processing
Some features use automated processing to transcribe audio, extract text from images, summarize or classify content, search public information, suggest relationship context, and power assistant responses. These features support product functionality and do not make decisions that have legal or similarly significant effects on you.
6. International transfers
We may process information in countries other than where you live. Where required, we use appropriate safeguards for international transfers, such as contractual protections.
7. Retention
We keep information for as long as needed to provide the Service, comply with law, resolve disputes, enforce our Terms, and maintain security. Product account deletion can be started in the iOS app. Newsletter, feedback, support, security, billing, legal, backup, and issue-tracking records may be retained separately where needed or where deletion requires a separate request.
When data is no longer needed, we delete, anonymize, or overwrite it in routine retention cycles unless we must keep it longer for legal or security reasons.
8. Your rights
Depending on where you live, you may have rights to:
- Access, correct, delete, or receive a copy of your personal information
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Complain to a privacy authority
How to exercise your rights
You can delete your product account in the iOS app. For data export, newsletter, feedback, support, or other privacy requests, email support@renou.ai.
9. Security
We use reasonable technical and organizational measures to protect personal information, including access controls and encrypted transport. No system is perfectly secure.
10. Children
The Service is not directed to children under 16. If you believe a child under 16 has provided personal information, contact us.
11. Changes
We may update this policy. The date above shows the latest update.
12. Contact
For privacy questions or requests, contact support@renou.ai.