Help and Support
Last updated: October 6, 2026
Need a hand with renou? We are here to help. The fastest way to reach us is by email at support@renou.ai, and we aim to reply within two business days.
Below are answers to the questions we hear most often.
1. Contact us
Email support@renou.ai with your question, and a screenshot if it helps. Letting us know your iPhone model and iOS version helps us give you a precise answer faster.
2. Account and sign in
renou uses your email address and a password. If you forget your password, or want to change it, tap Forgot password on the sign-in screen and follow the reset link we email you.
To change the email address on your account, email support@renou.ai from your current address.
3. Subscriptions and billing
renou is free to download. Eligible new subscribers get a 14-day free trial before their Plus or Power subscription starts. Your subscription is billed and managed through the App Store.
To view, change, or cancel a plan, open your subscription settings on your iPhone. Cancel at least 24 hours before the trial or billing period ends to avoid the next charge. Cancelling stops future renewals. Paid access continues until the end of the current billing period; access to a free trial may end when you cancel.
4. AI assistants
On Plus or Power, you can connect an AI assistant to your renou account. Contact creation, updates, birthdays, and touchpoint logging are enabled by default when you connect. Turn write access off on the connection page if you only want the assistant to read your network. Existing connections need to disconnect and reconnect to add contact changes. Setup steps for each supported assistant are at renou.ai/connect.
To disconnect an assistant, open Settings, then AI Connectors in the app, choose the assistant, and tap Disconnect. Access stops right away.
5. Your data: export and deletion
Your relationships are yours. You can export your data or permanently delete your account at any time from Settings inside the app.
Deleting your account removes your contacts, notes, and profile from our systems and cannot be undone.
6. Privacy
We never sell your data. We use service providers to run renou and share relevant data with AI assistants you choose to connect. Our Privacy Policy explains what is shared, why, and the other circumstances in which disclosure may be required.
7. Security
To report a security issue, email support@renou.ai. Please include the steps to reproduce it, and do not include other people's personal data.